Return & Cancellation Policy

Return & Cancellation Policy

1) The customer agrees and acknowledges that refund shall be processed if the cancellation request is received before 24 hours of scheduled pickup. (Refer point 3 for special cases)

2) The Cancellation can be done over the phone or by email. All cancellation to be made against the booking ID provided at the time of booking the cab.

3) No cancellations are entertained in any case for those products/Service that EazyGo marketing team has obtained on special occasions like Dussehra, Pongal, Diwali, New year etc. These are limited occasion offers and therefore cancellations are not possible.

4) EazyGo will not be responsible for any cancellation/delay of service in case of any natural calamity, agitation, Strike or Road Jam/traffic etc. Hence no refund would be made.

5) The customer agrees and acknowledges that no refund shall be processed if the cancellation request (as per cancelation policy) is received within 24 hours of scheduled pickup.

6) EazyGo might change driver & Taxi details prior to boarding the taxi in case of vehicle breakdown or other genuine reasons at Driver’s end. No Cancellation request shall be entertained in such cases. 7) EazyGo has reserves the right to cancel/change the booking of vehicle at any point of time.

8) EazyGo Tripmania Pvt Ltd offers a clear refund policy for car rentals. If you to cancel your booking, you can do so as per above cancellation policy. Cancellations made within this period will be processed without any other charges, and the refund will be credited to the original payment method within five to seven working days.For any queries or assistance, please contact our customer support team.